Service and Pricing Policies:

1. The price list published here assumes a charge/out rate of $120/hour and that any parts employed in performance of that service are purchased from Lakeside Bicycles. When the customer provides parts, those prices are the minimum we charge and do not include charges for additional time spent or materials used as a result of attempting the repair using third party parts. Those additional charges are calculated on a time ($120/hour) and materials basis.
2. Bicycles are composed of roughly 1,000 parts, most of them moving.  The estimates we make at the time we write service, while usually accurate, on occasion will not catch problems which reveal themselves during service.  In the event we do uncover further problems we will attempt to call the customer to explain the nature of the problem and obtain approval for additional costs.  Should we be unable to reach the customer for approval, service on the bike will be halted until such approval is obtained.
3. Due to their complexity in order to function reliably, safely, and comfortably, Bicycles are designed and manufactured with highly integrated, carefully selected parts.  Making changes to the components spec'ed on a bicycle or selecting components used in a "custom build" should only be carried out with great caution and a clear understanding of which components are appropriate and will function properly and safely together.  Complete bicycles which have been modified by or assembled by people other than those authorized by the manufacturer are not only typically deemed to be out of warranty, but can exhibit unexpected behaviors which can add considerably to repair bills.
4. Lakeside Bicycles does not perform service on bicycles which will leave the shop in a condition we know to be unsafe.
5. Lakeside Bicycles will refuse to perform service in cases where restrictions imposed by the customer will, in our opinion, result in an unsatisfactory outcome.  
   
6. Warranty service on parts or bicycles purchased from vendors other than Lakeside Bicycles will be performed on a time ($120/hour) and materials basis.  That includes time spent in conversation with manufacturers or distributors of those parts , packaging and shipping costs, costs of disassembly and assembly, and any other costs which might accrue during the servicing of that part or bicycle.